FAQs


PAYMENT


What payment methods may I use?


We accept VISA, MasterCard and American Express.  Enkel uses Stripe as our integrated payment system. Stripe provides a proven fraud protection system that protects businesses and their clients.



ORDERING


What should I do if an item is out of stock?


Items are usually back in stock within 30 days.  Please join the Enkel's newsletter to see what’s in stock.


What should I do if I encounter a problem while ordering?


Please contact customer service at hello [at] enkelbasics.com or via Twitter. We'd be delighted to help.

 

How is an order delivered?


We send your order with the national postal service.

For more information about our shipping and returns procedures, please visit our Shipping and Returns page.


DELIVERY


Is it possible to ship a gift, with gift wrapping?


We not providing this service currently; however, there is a possibility that we will in the future.


To which countries do you ship?


We ship worldwide.  For more information about our shipping rates, please visit our Shipping and Returns page.


RETURNS


Is it possible to return an item?


If you would like to return a piece of clothing, please postmark the package within 30 days - unworn and with the original tags and shipping packaging.  For more information about returns, please see our Shipping and Returns page.


How should I return an item?


If you need to return an item for a refund or for an exchange, please send an email to Enkel via hello [at] enkelbasics.com or leave a note on our Twitter account. Customers will need to pay for the return postage.  Enkel will take care of the postage for replacement items that are sent back to the customer.


What should I do if the product has a fault in it?


If you are returning an item because you have determined that the product is faulty, please send an email along with a photograph of the product to hello [at] enkelbasics.com.


OTHER INFORMATION


Are your garments certified?


Our T-shirts are GOTS (Global Organic Textile Standard) certified, which is the highest available standard for organic clothing production and also covers working conditions and limits chemicals in the production.


What does “organic” mean?


Our T-shirts are made from organic cotton. This means the cotton is farmed without the use of chemical pesticides and GMO seeds.


What size should I order?


Sizes range from size small to extra large.  To find your size, look at the measurements information under the product on each listing.


How should I take care of my Enkel clothing?


On the washing label you will see a reminder to not put your clothing item in the dryer as this will shrink your item up to 8%.  Air drying your clothing will prolong the lifetime of your garment - as there will be less wear-and-tear on the fibers - and will help to improve the carbon footprint of your garment.  Use a cold wash cycle and air dry your wet clothing in a well ventilated room or outside.


If there is information that is not covered in this FAQ page, please contact Enkel via email or on Twitter.